 Could
You Benefit from Business
Etiquette Training?
Have you forgotten a person's name two minutes after being
introduced? Have you insulted an international client by using humor
inappropriately? Have you ever forwarded an e-mail to the wrong
person by mistake and not realized it until it was too late?
Missteps in any situation calling for the right business etiquette
can severely damage your reputation and effectiveness as a manager
and can reflect poorly on your company.
In today's increasingly culturally diverse workforce, the chances
of saying or doing "the wrong thing" are much greater than ever
before. The past three decades have been a time of increasing informality in the workplace and a transition to a fast-paced, high-tech existence for most Americans. Additionally, this is the first time in history that four generations
- those who lived through World War II, Baby Boomers, Generation X and Generation Y
- are together in the workplace. Each generation’s communication style can differ dramatically and can cause chaos and confusion. In short, the changing business environment demands that corporate executives on all levels master the principles of etiquette as quickly and thoroughly as possible in order to avoid the serious ramifications of inappropriate behavior, poor judgment, or cultural insensitivity.
Jacqueline Whitmore is one of America's
renowned etiquette experts with offices in Palm Beach and New York
City. As the author of Business Class: Etiquette Essentials for
Success at Work and the founder of The Protocol School of Palm
Beach, she has helped thousands of executives identify and avoid
common etiquette pitfalls and has helped them polish their
interpersonal skills and communication talents to negotiate more
successfully.
With more than 15 years of experience in the
customer service industry, Jacqueline will show you how to use
critical thinking and good judgment to resolve business etiquette
dilemmas which can lead to tangible and intangible gains.
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