Could You Benefit from Business Etiquette Training?

Have you forgotten a person's name two minutes after being introduced? Have you insulted an international client by using humor inappropriately? Have you ever forwarded an e-mail to the wrong person by mistake and not realized it until it was too late? Missteps in any situation calling for the right business etiquette can severely damage your reputation and effectiveness as a manager and can reflect poorly on your company.

In today's increasingly culturally diverse workforce, the chances of saying or doing "the wrong thing" are much greater than ever before. The past three decades have been a time of increasing informality in the workplace and a transition to a fast-paced, high-tech existence for most Americans. Additionally, this is the first time in history that four generations - those who lived through World War II, Baby Boomers, Generation X and Generation Y - are together in the workplace. Each generation’s communication style can differ dramatically and can cause chaos and confusion. In short, the changing business environment demands that corporate executives on all levels master the principles of etiquette as quickly and thoroughly as possible in order to avoid the serious ramifications of inappropriate behavior, poor judgment, or cultural insensitivity.

Jacqueline Whitmore, CSP, is an award-winning professional speaker, author and etiquette expert. She is the president of The Protocol School of Palm Beach, a consulting, training, and coaching firm that has served hundreds of multinational corporations and organizations on issues such as corporate communication strategies, effective interpersonal communication skills, team building and leadership development.

If you are looking for ways to identify and avoid common etiquette pitfalls, gain the competitive advantage, build a stronger rapport with clients and customers, and learn effective techniques for selling yourself with confidence…America’s foremost etiquette authority Jacqueline Whitmore will show you how.
 

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