Have you forgotten a person's name two minutes after being introduced? Have you insulted a client by using humor inappropriately? Have you ever sent an email or posted something on Facebook that you later regretted? Missteps in any business situation can severely tarnish your reputation and ruin your relationship with others.

If you're looking for ways to communicate more effectively, gain the competitive advantage, polish your personal brand, acquire more confidence in business and social situations, and build a stronger rapport with clients and customers, look no further.

Jacqueline Whitmore is a leading international etiquette expert and the founder of The Protocol School of Palm Beach. She is the author of Business Class: Etiquette Essentials for Success at Work (St. Martin's Press, 2005), and Poised for Success (St. Martin's Press, November 2011). Jacqueline travels all over the world presenting seminars ranging from techno-etiquette and professional presence to business etiquette and cross-cultural protocol.

Jacqueline is a popular source for media outlets including The New York Times, USA Today, The Wall Street Journal, Glamour, Time, Fortune, Cosmopolitan, Women's Day, Women's Health, and O: The Oprah Magazine, among others. She has appeared on a variety of television and radio shows including ABC's 20/20, The Fox Report with Shepard Smith, CNN's Anderson Cooper 360°, ExtraTV, CNBC, and NPR.