Business Class - Table of Contents

Foreword by Harry Beckwith, author of Selling the Invisible

1. First, and Lasting Impressions
   
2. Small Touches Equal Big Business
   
3. Suit Up for Success
   
4. Master Your Mingle-Ability
   
5. Small Talk Savvy and Effective Listening
   
6. Dining for Dollars: The Art of the Meal
   
7. Techno-Etiquette: Minding Your Manners in the Electronic Age
   
8. Going Global: How to Avoid an International Incident
   
9. The Power of Positive Thanking